All issues should be submitted in our tracking system. Users are encouraged to provide as much information about the equipment, configuration and problem as possible. A reply is immediately sent to the customer, containing a tracking number for each case.
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Login to our ticketing system using your user credentials.
If you can not see click on the link copy and paste the URL in your browser: http://support.avangardsolutions.com
Once the customer’s request has been logged and prioritized, we will work with the customer on resolving the issue. If the request is informational in nature, this information will be supplied and the request closed with the customer’s approval. If further troubleshooting or investigation is required, we will work on the issue. The customer will be kept informed of progress based on the update commitments. In the unlikely event that the support request cannot be resolved and/or a third party’s involvement is required, customer will be notified immediately so that the appropriate further steps can be agreed and implemented.