Call forwarding rules are used to forward incoming calls to one or more registered devices or to one or more land-line or mobile phones.
Accounts > Account Name > Features > Call Forwarding Rule > Add Call Forwarding Rule
In order to create a call forwarding rule there should be at least one number assigned to the account.
To add a rule click on the “Add Call Forwarding Rule” button – you have to choose the account member and enter the rule name (which should be a recognizable text string).
The incoming calls can be forwarded either simultaneously to all destination targets (option “all at once”) or consecutively to targets based on forwarding priority (option “one at time”).
You have to enter the Ring Duration which is the time (in seconds) the system will wait for the destination to answer the call.
Select the “Authenticate Incoming Calls” check–box if you want to authenticate incoming calls only from a specific caller ID – in this case you will have to enter the outgoing Caller ID.
Please note that the Caller ID should be present in the Account > Features > Caller IDs as well.
Outgoing Caller ID is used if you want to translate the Incoming Caller ID when the call is forwarded to a destination.
In the “Member received calls on number” section you have to add a number – a pop-up menu will appear and you have to select one or more of the numbers assigned to the account. If there are a lot of numbers in the account, there are search filters you can use in order to find the proper number. You click the “Add Number” button, “Close” and return to “Add Call Forwarding Rule”.
Now that you have the numbers in the list you have to select a destination to which the calls will be forwarded – possible options are:
- Phone – a regular PSTN Number
- Device – an endpoint from this account (usually with Digest Authentication)
- Voicemail – a voicemail box from this account
- With the “Move Up” and “Move Down” buttons you can arrange the order of the destinations. The “Delete Selected” button is used when you want to remove destinations.
When you push the “Submit” button the rule is created and the account can receive incoming calls (on-net calls, DID forwarding, etc.)
Accounts > Account Name > Members > Member Name > Add Call Forwarding Rule
Add Call Forwarding Rule can be done from the Member context as well. Then you don’t have the option to choose the member, but the new Call Forwarding rule will be assigned to the member you’re editing.