This report provides detailed information about customers for a given period of time.
Reports -> Usage -> Customers – Total Report
In this report the Revenue includes all charges applied to calls of all types and does not include cost for calls from origination carriers!
You can select an exact date range from the calendar or choose from the predefined time periods (today, yesterday, last week, last month, etc.)
Depending on what segment you choose the first column in the data table will be changed and the information will be sorted based on this parameter.
Available segments are:
- Destination – The dialed destination name
- Prefix (default view) – The area code of the dialed destination
- Zone – the Zone used for making the call
- Country – the name of the dialed country
- State – the name of the dialed country
- Account category – the account category for the account that made the call
- Subscription Plan
- Total the total details for the chosen period
It is possible also to view the information only for specific customers.
The report has 2 parts – chart and data table.
Chart
The chart section supports up to two graphs at the same time for easy comparison of data.
The available options for the graphs are Charge Duration (default view), Attempts, Calls, Session Duration, Billable Duration, Revenue, Cost, Tax, and ACD.
The available slice periods are hour, day, week, and month.
Data Table
In the data table section you can view detailed information according to the chosen criteria.
The data table can be viewed by several parameters:
- Segment Totals – total for the selected segment
- Totals by Period – total by the chosen slide period
- By Customer – total by customer
- By Customer and Period – total by customer and period
All columns can be sorted as needed and the generated reports can be downloaded in .csv format or emailed.
Please note that all results in this report are displayed in base currency.
Reports -> Usage -> Customers – Termination
In this report the revenue includes all charges applied to the calls except charges to calls from origination carriers.
You can select an exact date range from the calendar or choose from the predefined time periods (today, yesterday, last week, last month, etc.)
Depending on what segment you choose the first column in the data table will be changed and the information will be sorted based on this parameter.
Available segments are:
- Destination – The dialed destination name
- Prefix (default view) – The area code of the dialed destination
- Zone – the Zone used for making the call
- Country – the name of the dialed country
- State – the name of the dialed country
- Account category – the account category for the account that made the call
- Subscription Plan
- Total the total details for the chosen period
It is possible also to view the information only for specific customers.
The report has 2 parts – chart and data table.
Chart
The chart section supports up to two graphs at the same time for easy comparison of data.
The available options for the graphs are Charge Duration (default view), Attempts, Calls, Session Duration, Billable Duration, Revenue, Cost, Tax, ASR and ACD.
The available slice periods are hour, day, week, and month.
Data Table
In the data table section you can view detailed information according to the chosen criteria.
The data table can be viewed by several parameters:
- Segment Totals – total for the selected segment
- Totals by Period – total by the chosen slide period
- By Customer – total by customer
- By Customer and Period – total by customer and period
All columns can be sorted as needed and the generated reports can be downloaded in .csv format or emailed.
Please note that all results in this report are displayed in base currency.
Reports -> Usage -> Customers – Toll Free
In this report the Revenue includes all charges applied to toll-free calls.
You can select an exact date range from the calendar or choose from the predefined time periods (today, yesterday, last week, last month, etc.)
Depending on what segment you choose the first column in the data table will be changed and the information will be sorted based on this parameter.
Available segments are:
- Destination – The dialed destination name
- Prefix (default view) – The area code of the dialed destination
- Zone – the Zone used for making the call
- Country – the name of the dialed country
- State – the name of the dialed country
- Account category – the account category for the account that made the call
- Subscription Plan
- Total the total details for the chosen period
It is possible also to view the information only for specific customers.
The report has 2 parts – chart and data table.
Chart
The chart section supports up to two graphs at the same time for easy comparison of data.
The available options for the graphs are Charge Duration (default view), Attempts, Calls, Session Duration, Billable Duration, Revenue, Cost, Tax, and ACD.
The available slice periods are hour, day, week, and month.
Data Table
In the data table section you can view detailed information according to the chosen criteria.
The data table can be viewed by several parameters:
- Segment Totals – total for the selected segment
- Totals by Period – total by the chosen slide period
- By Customer – total by customer
- By Customer and Period – total by customer and period
All columns can be sorted as needed and the generated reports can be downloaded in .csv format or emailed.
Please note that all results in this report are displayed in base currency.
Reports -> Usage -> Customers – On Net
In this report the Revenue includes all charges applied to on-net calls.
You can select an exact date range from the calendar or choose from the predefined time periods (today, yesterday, last week, last month, etc.)
Depending on what segment you choose the first column in the data table will be changed and the information will be sorted based on this parameter.
Available segments are:
- Destination – The dialed destination name
- Prefix (default view) – The area code of the dialed destination
- Zone – the Zone used for making the call
- Country – the name of the dialed country
- State – the name of the dialed country
- Account category – the account category for the account that made the call
- Subscription Plan
- Total the total details for the chosen period
It is possible also to view the information only for specific customers.
The report has 2 parts – chart and data table.
Chart
The chart section supports up to two graphs at the same time for easy comparison of data.
The available options for the graphs are Charge Duration (default view), Attempts, Calls, Session Duration, Billable Duration, Revenue, Cost, Tax, and ACD.
The available slice periods are hour, day, week, and month.
Data Table
In the data table section you can view detailed information according to the chosen criteria.
The data table can be viewed by several parameters:
- Segment Totals – total for the selected segment
- Totals by Period – total by the chosen slide period
- By Customer – total by customer
- By Customer and Period – total by customer and period
All columns can be sorted as needed and the generated reports can be downloaded in .csv format or emailed.
Please note that all results in this report are displayed in base currency.