| The package includes a Drupal based customizable end user CRM Web Portal.
The default CRM site installed with the system includes the core features needed for the most common VoIP termination business cases. We have developed a number of additional Drupal modules that can be installed on top of that which cover the rest of the business cases required by the telecom business. Additional custom modules can also be developed depending on the needs of each customer. A list of the currently available modules follows. Standard ModulesWeb Services Authentication Provides authentication via web services Third Party Modules Third party modules required by the CRM Account Allows management of account profile data Reports web services Provide access to basic reports via web services Signup Core Core sign-up functionality module – required by all modules that use sign-up Multi-step Signup
Provides a multi-step page signup functionality Multi-language support Allows multi-language support of the CRM site Devices Basic Allows basic management of devices Payments Core Core payments functionality module – required by all modules that use payments Topup Enables users to top-up their account balance Numbers Core Core numbers functionality module – required by all modules that use numbers CallerID Allows management of account caller IDs Voicemail Core Core voicemail functionality module – required by all modules that use voicemail Optional ModulesNotifications Allows management of email notifications Redirect Enables redirection to custom login/logout pages Single-step Signup Provides a single-step online signup functionality Speed Dials Allows management of speed dials Splash Page Displays configurable page with account details Transfer Funds Allows transfer of funds between accounts Web Callback Implements web callback functionality Password Allows password reset Support Provides support form for user inquiries Rates Map Display interactive rate map Credit card management Allows storage of credit card information On-Net Enables automatic on-net number assignment Promo Enables use of promotional code discount program Referral Enables account referral rewards Devices Advanced Allows advanced management of devices Reward Enables use of reward program Authorize.net Provides integration with Authorize.net IVR customizations Allows use of custom IVR announcements Multiple CRM sites Allows use of multiple CRM sites Receipts Allows download of receipt for each payment Auto Payment Allows automatic payment of invoices Username Retrieval Allows retrieval of forgotten username Limit credit by day Allows limit of daily top-up amount Enterprise Subscriptions Allows management of enterprise subscriptions Residential Subscriptions Allows management of residential subscriptions Landing Page Allows users to create multiple landing pages Lines Allows users to manage lines Member Allows users to manage members Night/Weekend Routing Allows change of account route set Night/Weekend schedule Numbers Enterprise Allows management of enterprise numbers Numbers Residential Allows management of residential numbers Voicemail Enterprise Allows management of enterprise voice-mail boxes Voicemail Residential Allows management of residential voice-mail boxes
If you need to integrate or customize any features of the CRM Portal or any external system integration but you do not have the expertise or the time to build it yourself we always extend our development services at a great value price. |
