Usage Reports provide historical information of the voice traffic on the system as well as all necessary tools for CDR lookup and analysis.

• Customers report – reveals trending information about traffic volumes, revenue and cost per customer. Data can be segmented by prefixes, geographically or account categories.
• Carriers report – reveals trending information about traffic volumes, revenue and cost per provider. Data can be segmented by prefixes, geographically or account categories.
• Failed Calls report – provides snapshot and trend report for failed calls with specific disconnect cause.
• Imported CDRs report – provides information of imported CDRs in a system staging area which have to be manually inspected; the system allows import of the CDRs into the system.
• CDR Lookup tool – allows administrators to lookup and inspect CDRs based on a set of filter criteria.
• Current calls report – provides information about the current calls in the system
• Hung calls report – provides information about the hung calls in the system
• Call distribution report – provides information about the current call distribution in the system

The system provides granular per account management of charges, routes and usage counters.

Depending on assigned subscription plan a customers will inherit all charges defined in the plan. Depending on the type of charge service providers can manually fine tune what charges and how many charges are applied to specific accounts.

Service providers can monitor Usage Counters on per account basis and manually reset them if needed.

Each account can be associated with a route set which will serve both for calculating provider costs from usage of service and real time routing of account services.

Ingress number translation sets can be applied to Account to convert individual account dial plan to system acceptable numbers. A translation set may consists of one ore many translation rules based on called or calling number matching criteria.

The platform provides service providers with all necessary tools to analyze and reconcile CDR data.

For each account the system stores CDR data organized to help you quickly find traffic anomalies or make educated business decisions.

Core features include:

• Account Call History report – a drill down grid aggregated by time periods and destination
• Download CDR functionality – daily CDR files are available for download from the web interface or via FTP
• CDR lookup tool – provides very detailed CDR filtering to fine tune your search
• Usage and trend reports – provide valuable analytical information for system traffic or account traffic

The system provides flexible mechanism for service authentication and account identification based on multiple authentication attributes and combinations of them.

Supported account identification attributes:

• Authentication and account identification based on source IP address; AVAVoIP looks up the IP address of the origination party and matches endpoint which belong to account
• Authentication and account identification based on combination of source IP address and Tech Prefix. In cases when your partners are using a hosted solution with the same IP address AVAVoIP can use a tech prefix to uniquely identify each account
• Authentication and account identification based on Tech Prefix. Although insecure Tech Prefixes are still widely used. AVAVoIP provides all necessary mechanisms for account identification based on Tech Prefix only
• SIP Digest authentication. SIP endpoints can use secure username and password with SIP digest authentication function
• Prepaid account authentication based on PIN number – used with prepaid IVR applications
• Prepaid and postpaid authentication based on calling number (ANI) – used with IVR applications

The system offers a comprehensive payments and financial adjustments mechanism.

Service providers are given all the necessary tools to do detailed tracking of financial transactions as well as control their receivables.

The feature offers:

• Receive and process payments quickly through user friendly management console
• Receive and process payments through Web Services integration with third party systems
• Manually distribute payments granularly across due invoices
• Automatic FIFO payment distribution mechanism across due invoices
• Manage receivables with aging reports on outstanding balances
• Manage cash flow with third parties and outstanding invoices with customers
• Select from multiple payment processors to execute payments
• Apply corrective positive or negative adjustments to account balances
• View detailed historical transactions reports per account

The system enables service providers to setup and manage the most complex taxation cases.

Core features include:

• Manage a comprehensive database of tax locality jurisdictions and prefixes
• Manage taxes – create, modify, copy, delete taxes
• Specify up to 4 tax levels
• Manage tax jurisdiction which provides authority to specific tax levels per tax
• Use variable or absolute tax calculation base  – a percentage rate or a flat  rate
• Set up custom tax determination criteria based on: Bill to number , Call from number , Call to number
• Flexible and granular tax assignment to metered and recurring charges and surcharges
• Fully integrated in real time call processing and account invoicing
• User friendly interface for management of Localities and Taxes – no technical expertise needed

The system dynamically generates customer invoices based on the types of charges created in the subscription plans.

Core features include:

• Automated invoice generation per account subscription
• Set up customize billing cycles
• Long and short version of invoices – long version include statement with metered charges summary
• Line items are grouped in sections based on charge types
• Summary section of all charges during period
• Configurable payment details
• Branding – customer logo can be applied on the invoice
• Support for custom invoice messages to the end user
• Access full invoice and transactions history for accounts
• Download CDRs per invoice
• PDF format invoicing
• Selection for invoice emailing

The Usage Counters component enables the usage of custom volume and occurrence counters (volume-based billing).

By setting usage counter thresholds for metered usage of services providers can differentiate their offerings to better target their customers.  As each account consumes services the usage counter will be incremented until the usage counter threshold is reached. Once the threshold is reached any further usage of services will be charged on the regular tariffs.

Core features include:

• Manage multiple usage counters per subscription plan – create, modify, copy, delete usage counter
• Support for both per minute or per occurrence usage counters
• Assign Usage Counter Tariff to rate calls in the usage counter
• Manage counter tax base: tax actual charged amount or tax would be amount if the call had to be charged on the regular plan tariff
• Automatic and manual reset usage counter value

Surcharges are special type of fees which are added on top of other fees or charges. The system uses the concept of surcharge to allow services providers to address the constantly changing legal environment in the VoIP world.

Surcharge features include:

• Creation of unlimited number of surcharges
• Support for percentage and flat fee surcharges
• Separation of surcharge definition and surcharge assignment
• Flexible and granular association between surcharges with respective charges per subscription plan
• Taxing of surcharges

This component enables management of custom recurring or one time charges and fees.

Custom charges are just one of the many tools the system provides to enable service providers to be proactive in creating new offerings and quick to introduce new services and packages in order to meet the demands of today’s dynamic telecommunications.

Core features include:

• Support for unlimited number of custom charges – set up fee, monthly fee, charge for DIDs, others
• Flexible charge management – create, modify, copy, delete custom charges
• Set up charge occurrence limits with minimum and maximum caps
• Customize charges triggers: on account creation, on invoice generation, daily, manual
• Support for proration of charges
• Easy and flexible user interface for charge setup and configurations
• Taxing of charges