VoIP has quickly entered the lives of many people who wish to minimize telephony costs and at the same time increase number of extra services. AVAHosted provides a comprehensive package for telephony service providers to enter the residential and retail markets with minimum efforts and cost.

With our package we provide the basis platform for your ITSP network. Our open architecture and interoperability allows customers to chose from vast array of third party telephony adapters or soft phones to customize their offering.

Who can use our Residential VoIP solution?

• ISPs, ASPs and ITSPs who want to extend and enhance their residential and retail services
• Companies starting Vonage-like services to residential customers
• Companies who want to offer CLASS 5 services
• Service providers who wish to attract niche residential markets or ethnic groups
• Service providers who want to implement hosted services for small enterprises

Our Solution

Our system provides a comprehensive BSS/OSS solution for Residential and Retail VoIP business model.

Core features include:

• Prepare postpaid and prepaid packages in user subscription plans
• Prepare custom recurring, one time or manual charges
• Flexible priority routing based on: priority, cost, quality, prefix match for maximum margins
• Real time call authorization and call routing
• Real time call rating, costing and margin calculations
• Call failover of up to 5 best routes for best end user experience
• Comprehensive revenue assurance reports for profitability analysis
• Comprehensive traffic reports for assessing routes performance

The Calling Cards remains a major segment in the enhanced telephony services.

Calling Cards operators usually target niche markets segmented by various demographic or ethnic characteristics. Calling Cards have been especially popular for making low cost international calls.

Coupled with open source Asterisk server our system offers a turnkey Calling Cards solution. Backed by its carrier grade real time call authorization and call accounting platform as well as its flexible billing and CRM solutions the platform minimizes the time to market and total cost of ownership.

Who can use our Calling Cards solution?

• ISPs, ASPs and ITSPs who want to extend and enhance their residential and retail services with calling cards offerings
• Service providers who wish to attract niche target retail markets or ethnic groups
• Telephony service providers with established retail networks
• Call Shop and Internet Café operators who want to expand their service offerings

Our Solution

Our system provides a comprehensive solution for the Calling Cards business model.

Core features include:

• Ability to create multiple prepaid packages in user subscription plans
• Prepare custom recurring, one time or manual charges and fees
• Prepare and customize PIN batches
• Track PIN activation and PN utilization
• Flexible priority routing based on: priority, cost, quality, prefix match for maximum margins
• Real time IVR call authorization and call routing
• One stage and two stage call authorization
• Real time call rating, costing and margin calculations
• Call failover of up to 5 best routes for best end user experience
• Comprehensive revenue assurance reports for profitability analysis
• Comprehensive traffic reports for assessing routes performance
• Ready to use package with Asterisk servers

How it is done?

Single Stage Authentication

• End user has provisioned his/her calling number in the system
• End user makes call to service provider access number
• The IVR server uses the incoming calling number to authenticate the user
• IVR server requests destination number
• IVR server performs service authorization based on current account balance
• The platform routes the call via VoIP termination provider
• On call hang-up the system rates and records the call

Two Stage Authentication

• End user has provisioned his/her calling number in the system
• End user makes call to service provider access number
• IVR server prompts the user to enter PIN number for authentication
• IVR server requests destination number
• IVR server performs service authorization based on current account balance
• The platformroutes the call via VoIP termination provider
• On call hang-up the system rates and records the call

Call Shops and Internet Cafés are very popular in countries where the cost of the telephony services is relatively high or the number of telecom providers is small and heavily regulated.

Resorts and tourist attractions areas are also popular places where the Call Shop/Internet Café businesses have developed well.

With the introduction of VoIP the barrier to start your own Call Shop or Internet Café business has lowered and a very good opportunity has emerged for many Call Shop operators to profit from offering very attractive long distance and international calling rates by using VoIP technology.

Our Call Shop/Internet Café component is a unified solution for end-to-end management of Call Shop/Internet Café businesses. The system allows Call Shop/Internet Cafe operators to centrally manage a chain of Call Shops and offer prepaid or postpaid calling services to end users. The solution enables Call Shop/Internet Café operators to maximize profit by leveraging multiple termination carriers on a single system.

Our Solution

Our system provides an end-to-end solution for the Call Shop/Internet Café business model.

Core features include:

• On demand plans for Call Shops and Internet Cafés with real time invoice generation
• Custom recurring, one time or manual charges
• Flexible priority routing based on: priority, cost, quality, prefix match for maximum margins
• Real time call authorization and call routing
• Real time call rating, costing and margin calculations
• Call failover of up to 5 best routes for best end user experience
• Comprehensive revenue assurance reports for profitability analysis
• Comprehensive traffic reports for assessing routes performance
• Switch agnostic – use either our end-to-end packages with cost saving open source software or couple with commercial switches of your choice

How it is done?

• Call Shop customers place calls to desired destinations from a phone booth or a soft phone on a PC in Internet Café
• The system makes sure that the call sender is authorized to use the requested service and identifies the phone booth or soft phone
• The platfrorm keeps track and charges the phone calls placed but the customer in the booth
• Upon completion of calls the Call Shop Operator presents the customer a bill for all calls made during the call session at the booth
• The system keeps track of all bills for later review and provides vital analytical and reporting information to the Call Shop/Internet Café owner

Our wholesale solution targets services providers which offer postpaid and prepaid call exchange services or act as voice traffic aggregators.

In this business models carriers act as “man in the middle” for voice services. They profit from buying and aggregating routes from partners and selling them at margin to other partners.

This model also includes origination providers who sell in bulk their own wholesale routes to other carriers.

Who can use our Wholesale VoIP solution?

• VoIP carriers purchasing VoIP traffic from other carriers
• VoIP carries who wish to act as aggregators and resell specific direct routes
• VoIP carriers who wish to act as VoIP aggregators for global call coverage and A-Z routes
• VoIP carriers who wish to provide specific termination routes to other service providers or enterprises
• Service providers who offer retail services and would like to maximize their margin by aggregating multiple routes
• Carriers or enterprises who wish to manage their call traffic based on complex routing logic – cost, quality, priority etc.

Our Solution

Our system provides a comprehensive solution for Wholesale VoIP business model.

Core features include:

• Fully integrated customer billing with individual tariffs and charges
• Flexible priority routing based on: priority, cost, quality, prefix match
• Individual tuned client routing to dedicated termination routes
• Real time call authorization and call routing
• Comprehensive ingress and egress number translations
• Comprehensive cost analysis and route building tools
• Real time call rating, costing and margin calculations
• Call failover of up to 5 best routes for increased overall system ASR
• Comprehensive revenue assurance reports for traffic profitability analysis
• Comprehensive traffic reports for assessing routes performance

How it is done?

• Carrier creates necessary system configuration for partner charging and routes
• Partner sends traffic to our integrated switch
• The system makes sure that the call sender is authorized to use the service
• The platform makes best decision in real time on where to terminate the call
• On call disconnect the system rates the call and records all charges and costs in the CDR
• Rated CDRs are used for Billing, traffic reconciliation and other business purposes
• Partners can check the CRM site and review call reports or download CDRs

Callback has gained popularity in recent years as a cost effective alternative to long distance and international calling.

Our system leverages open source Asterisk software application to implement various types of callback services such as ANI/DNIS callback, Web callback, Email callback, SMS callback, Web Services callback API.

Who can use our Callback solution?

• ISPs, ASPs and ITSPs who want to extend and enhance their residential and retail services with callback offerings
• Calling Cards providers who want to enhance their service offerings
• Call Shop and Internet Café operators who want to expand their service offerings
• Telephony service providers with established retail networks

Our Solution

The system provides a set of comprehensive end-to-end Callback solutions.

Core features include:

• PIN/ANI/DNIS Callback application
• Web Callback application
• Email Callback application
• SMS Callback application
• Web Services Callback API
• Billing of call back calls
• Optimized routing of callback calls

How it is done?

PIN Callback

• End user makes call to service provider access number
• The system calls back to the calling number and plays PIN authentication IVR
• After successful authorization the user can dial the desired destination number

ANI Callback

• End user has provisioned his/her calling number in AVAVoIP
• End user makes call to service provider access number
• The platform uses the incoming calling number to authenticate the user
• The system calls back the calling number
• The user can dial the desired destination number

DNIS Callback

• End user has assigned telephone number (DID) for and registered his callback numbers in AVAVoIP
• End user makes call to service provider to his/her assigned DID
• The platform uses the DID  to authenticate the user
• The system calls back the registered callback number
• The user can dial the desired destination number

Web Callback

• Authorized user enters authentication and callback numbers information in an online web form
• The system processes the information and originates callback to the requested phone numbers

SMS Callback

• End user sends SMS message to SMS number
• The SMS provider forwards the SMS message to AVAVoIP
• The platform authenticates the messages by PIN number or caller id and initiates callback session
• Needs third party SMS gateway or subscription with SMS service provider

Web Services SMS

• The platform offers a Callback API via web services to allow easy integration in external applications
• Web Services call back has the same features as the Web Call back
• Authentication of Web Services callback can be done via PIN or Caller ID